Hospitality Leadership Development Program – Emerging Leaders Program [2-Day]

Welcome to the forefront of hospitality leadership! This program equips hospitality leaders with practical tools and actionable strategies to thrive in any hospitality setting. Leaders will immerse themselves in a curated curriculum designed to enhance their leadership skills, amplify their decision-making capabilities, and cultivate the resilience needed to succeed in the competitive hospitality arena. Participants will connect with seasoned facilitators and mentors, exchange insights with peers, and emerge ready to steer their team towards unprecedented success.

Step into your leadership journey with confidence in this high-energy, hands-on course designed specifically for new and emerging hospitality supervisors and managers. You’ve mastered the operational side—now it’s time to elevate your people management skills and develop a leadership style that’s uniquely yours.

Immerse yourself in a curated curriculum that blends essential leadership theory with interactive activities and real-world hospitality challenges. Strengthen your decision-making capabilities, build emotional intelligence, and cultivate the resilience needed to lead effectively in a fast-paced, service-driven environment.

Throughout the program, you’ll connect with industry-savvy instructors and peers who are navigating similar paths. Together, you’ll explore the building blocks of authentic leadership, develop habits to inspire and coach your teams, and practice tools to boost accountability and team engagement.

By the end of this experience, you’ll walk away with a solid foundation in leadership essentials—and the confidence to apply them with purpose and impact in your workplace.

Purpose
To empower the next generation of hospitality leaders with the personal insight, interpersonal skills, and team management mindset required to lead with confidence, connection, and courage in dynamic hospitality environments.

Each program is immersive, high-energy, and team-based, integrating hospitality realities with powerful leadership development frameworks.

Program Highlights
This essential leadership development course is delivered in person at the Florida International University Biscayne Bay Campus, home of the Chaplin School of Hospitality & Tourism Management. Set in a dynamic and collaborative environment, the program emphasizes peer learning, real-world hospitality case studies, and interactive skill-building exercises.

Participants will engage in immersive discussions and applied activities focused on strengthening core leadership competencies, including:

• Authentic Leadership
  Learn how to lead with clarity, integrity, and purpose by aligning personal values with professional responsibilities.
• Accountability & Coaching for Maximum Performance
  Develop strategies to set clear expectations, deliver constructive feedback, and coach team members in ways that build trust, drive performance, and enhance team cohesion.
• Effective Communication and Conflict Resolution
  Master the skills of active listening and impactful communication to foster understanding and engagement across all levels of the organization. Explore techniques to confidently address workplace challenges, resolve conflicts constructively, and maintain strong working relationships.
• Building and Sustaining High-Performing Teams
  Discover how to cultivate trust, promote healthy collaboration, and foster a culture of accountability that empowers teams to deliver results.
• Engaging Meetings & Trainings
  Learn how to deliver key messages in short, focused sessions—such as pre-shift meetings or team huddles—using interactive, bite-sized content that captures attention, boosts engagement, and drives actionable results.

Upon completion of the foundational Emerging Leaders Hospitality Program, participants become eligible to complete the more advanced  Hospitality Leadership Development Program, which takes place in November of the following year.

Dates: November 17 and 18, 2026